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In the introduction, we gave a general overview of how hotel management systems help to make your operation run more smoothly. Now it’s time to take a closer look at the key features and functionality that are common to all hotel management solutions so you’ll have a better idea of the benefits that they can bring to your hotel.
As of2on third-party marketplace illustrates, hotel management software can often be extended beyond these core features by add-on applications that utilize the same common interface, but provide you with additional features above and beyond the scope of the original software, so that you can tailor the software to the needs of your business, creating a true Best-of-Breed environment.
In many cases, your hotel booking engine is the first exposure your future guests will have of your hotel. It functions as your hotel’s welcome mat and should be a pleasant experience for the user. A fully featured hotel booking engine software will give them the power to choose the options they most want in an easy to use and intuitive format. Providing these options also gives you a great opportunity to upsell the customer with ancillary items. This is where having a complete hotel hospitality management system comes in handy.
By leveraging all of the data across your entire system, you’ll not only be able to present the potential guest with a more complete picture of your offerings, but you’ll also know how to make that offer more appealing to your guest. As, when all of the data collected about guest journeys are available in one place, algorithms will be able to help you identify ways to appeal to different guest-segments and vastly improve the ROI from your hotel booking system.
From a guest-facing perspective, your hotel front desk is the brains of the operation. Any question a guest has about any aspect of your hotel, they are going to come to the hotel front desk to get answered. It’s immediately obvious how having a hotel front desk system that ties in with all of your other systems is crucial to an efficient workflow.
Rather than having to call different departments or switch between different software programs to get answers for guests and help them achieve their goals, your staff will be able to quickly access everything from one location. Whether your guest wants to book an appointment at the spa or be reminded of which room they are in, it can all be handled from one software package.
With a large number of rooms to keep track of, housekeeping is a perfect candidate for the move to digital management. Your staff’s ability to quickly turn over rooms and ensure that they are up to the standard of your hotel is vital to your operation.
By keeping detailed track of all the work that needs to be done, a good hotel management system can bring all that complexity into one centralized place. Once all the tasks are neatly organized, hotel housekeeping software will allow you to assign housekeepers to a given project, automatically notify them when there is work to be done, and allow them to instantly update the system once it is.
Today’s hotels can’t get away with only having one sales channel, or relying solely on walk-ins. Between the popular booking websites and travel agencies, you have a lot of different channels that you need to manage. If your room inventory doesn’t stay in sync between all of your sales channels, you could end up overbooking, and not in a clever way. The opposite problem can occur if all of your sales channels aren’t promptly notified when a room becomes available. Another benefit of having all of your sales channels in one location, is that your staff will also have easy access to all of your reservations at once.
With hotel management software you’ll be able to see where every euro you charge for originated, create an invoice for the customer that reflects those charges, and provide them with convenient ways to pay those bills because they are all a part of a larger system. Your billing and invoicing software will be directly connected to the POS systems used by staff around your hotel.
Here is where ending the data silos really shines and unlocks huge potential for business growth. In the age of big data, analytics can provide actionable insights into your day to day operation that no human would have ever picked up on. They cannot do any of this, however, without access to sufficient data.
When your systems are spread out over several software platforms – and from multiple vendors, your hotel reporting and analytics solutions package doesn’t have a complete picture of your business. Worse, you could have multiple applications with duplicate data that is not in sync. Hotel management software eliminates these data silos that result in an incomplete picture of your business and removes the potential to miss key patterns due to a lack of robust data.
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Hotel Management Software’s OF2ON Software Solutions Features.
Choose OF2ON Software Solutions as your Hotel Management Software company because we offer a comprehensive solution that streamlines hotel operations, enhances guest experience, and maximizes revenue. Our software is easy to use, reliable, and backed by exceptional customer support.
A property management system (PMS) is a set of software solutions that give hotel managers the ability to enhance their operating efficiency and deliver the best possible experiences for their guests. At its core, handles booking, check-in/check-out, room rates, billing, and performance analytics.
OF2ON Hotel property management system is the one-stop-shop for everything you need to run your single or multi-property business successfully.
As with of2on third-party marketplace, hotel management software can often be extended beyond these core features by add-on applications that utilize the same common interface, but provide you with additional features so that you can tailor the software to the needs of your business.